Terms and Conditions

All prices on Prudent Roots are in Dollars ($). Pay pal will automatically convert the shop currency to your account currency during checkout. Delivery is made at an extra cost that will appear in the shopping cart at checkout. This will be determined by final weight of your order and destination. The charges are for standard post, without insurance. If you want to include insurance or send your order by registered or express post, then tell us by email or include a note on your Pay Pal notes to inform us. We reserve the right to contact you should your order require an additional shipping amount – we will inform you of this prior to shipping.

Goods are despatched within 3-5 working days unless otherwise stated. If we are unable to despatch your order within that time we will contact you by e-mail with an estimated despatch date.   Postal time for delivery for standard post is approximately 2 weeks.  Please ensure you give us a complete postal address. Prudent Roots can not accept any responsibility for delays which may arise from postal strikes/busy periods etc, in instance like this please allow extra time for delivery.

At this time Payment is only accepted via PayPal/Credit Card. Product will not be dispatched until full payment is received by us. Payment of your order made via PayPal is completely secure – we don’t retain any payment information or card details. All credit card details for online payments are processed via Pay Pal. Prudent Roots cannot take responsible for any charges incurred by you from your Credit Card Company/bank or bank in relation to the processing of any order made with us.

Prudent Roots will not sell or pass on any of our customer’s information, i.e name, address, email address etc to any other parties.

Damaged goods
Products are deemed to have been received in good order after 7 days of receipt. You may return any damaged products within 7 days after receipt for a full refund provided they are unused and in still in Prudent Roots original packaging.

If you are not satisfied with the goods you have a right to return products, provided they are unused and still in their original unopened Prudent Roots packaging and receive either a full refund or replacement product. Please e-mail us before you return goods indicating the reason for your return, we will reply with return instructions. Prudent Roots will contact you by e-mail regarding your refund once we have received and processed the returned item. Refunds will be made via paypal method originally used, minus shipping and any costs involved in the crediting procedure.  Prudent Roots cannot be held responsible for any goods lost in transit.

Prudent Roots is uniquely made  just for you.  Every product is individually hand crafted, therefore sizes/weights may vary from time to time, and there may be a slight variation in appearance from batch to batch because of the nature of handmade products.

*The information on this site is not medical advice and is not intended to replace the advice or attention of health care professionals.